Reconome partnered with 100% Digital Leeds to host Demystifying Devices, a webinar focused on one of the most persistent challenges in digital inclusion: understanding what devices people actually need, how they’re accessed, and how organisations can respond more effectively.
The session was led by Dave Williams, Director at Reconome, and Amy Hearn, Digital Inclusion Manager at 100% Digital Leeds. Together, they shared practical insights drawn from their work supporting organisations, communities, and local initiatives tackling digital exclusion on the ground. The discussion explored real-world barriers to access, alongside collaborative approaches to delivering more inclusive outcomes.
Watch the webinar
What the session covered:
- The reality of digital exclusion
Why access to the right device — not just any device — is critical to participation in work, education, healthcare and everyday life. - Demystifying device needs
Practical guidance on moving beyond assumptions and better understanding what different users actually require from technology. - Collaboration in action
Insights from partnership working between local initiatives and organisations like Reconome to deliver inclusive, practical solutions.
Looking for more detail?
This webinar is supported by a standalone, in-depth resource that expands on the themes discussed and provides practical guidance for organisations.
Read the full handout: