Knowledge Centre

Are you still wondering whether disposing of your unwanted, end of life IT is the right thing to do for your business? Or maybe a school that is still not sure buying refurbished IT is cost-effective in the long run?


We speak to people in the same position of uncertainty as you most days. And from those conversations, we’ve compiled a list of answers to the questions that come up most frequently, so we can help you make informed decisions.
If your specific query is not listed, just let us know –
we’ll get straight on it and provide the answer asap!
The easiest way is to use the contact form. We’re usually able to reply to your question within a couple of days, and we will also add it to the list below!

If we haven’t answered your question, please contact one of our team rethink@recono.me

Business Questions

Can I purchase devices in bulk?

Yes. Alongside stock-lines on our online store, our team will work with you to affordably source any equipment in the quantity that you require. Every unit gets checked by Reconome engineers and comes with a Reconome warranty so you’ll always be receiving a great quality product.

Is your data wiping secure? Can it be done onsite?

Yes, we’ve got you covered.

A core element of our offering is our use of GDPR compliant, certified data erasure software to permanently delete all data from your devices before they are repaired or recycled.

Reconome uses Certus Software, one of only 3 vendors accredited by the UK National Cyber Security Centre (NCSC) to wipe PCs, laptops, and external hard disks. Mobile devices are wiped using Phonecheck. Both Certus and Phonecheck are tested and certified by ADISA.

We also provide onsite data destruction services, please speak to a team member to find out more.

What does your sustainability reporting include?

You’ll understand the CO2 emissions and waste that were avoided, and recovered critical materials by using Reconome’s services. This is calculated by an impact calculator that was built in-house from the ground up, led by Michele, our sustainability manager, using verified data and methodologies. We also break out the % of devices reused, where they went and how they were reused.

All reports are thoroughly explained and can be used internally by managed or externally by clients, shareholders and the general public. We can also provide marketing assets that can be shared on social media.

Our reporting is constantly evolving based on the feedback we receive from our clients. If you have any specific requests, we’ll happily do our best to incorporate these into your impact reporting.

What electronics do you collect?

Except for non-working white goods, if it’s got a plug or battery, we’ll take it. That means we’ll take laptops, computer equipment, monitors, peripherals, audio equipment, kitchen electronics, consumer electronics, related accessories like cables and chargers, and much more.

We don’t take light bulbs or fluorescent light tubes. We can, however, take batteries if these can be separated in a bag or box.

Once back at Reconome, devices are sorted and tested, refurbished and go out refreshed and ready to be reused once again. We even sort and reuse the smallest of cables.

What is your device recycling process?
  1. Collect – We collect unwanted IT equipment and devices from businesses and households across London.
  2. Wipe & Refurbish – 100% of data is wiped clean by leading software. Our engineers can typically repair 3 out of 4 devices received.
  3. Reuse – Refurbished devices are resold with 1-3 year warranties. Lower prices, less resources – better for the planet and your wallet.
  4. Recycle – Anything we can’t fix gets responsibly recycled by our specialised partner facilities – leaving landfills out of the loop.

*If you need refrigerators, A/C units, or white goods collected, we can only collect these items if they are in working condition, and we’ll need to charge you a handling fee.

For non-working white goods, please contact your local council, take these items to your local recycling centre. If you are purchasing a replacement, your retailer may offer a take-back option.

Do your refurbished devices have warranties?

Yes, we’ve got you covered!

We back up our work with 12-36 month warranties. That’s longer than on most new laptops!

We’re proud of our quick service to help you work through any issues in the rare cases that they do occur.

Education Questions

Is recycled IT right for my school?

Does your school have a limited budget, but you’re not sure if purchasing recycled IT could end up costing more in the long run?

It’s a question we get asked frequently… and also leads on to many other questions. Usually, it’s because it’s a complex topic with specific individual circumstances for each school.

To help you make an informed decision, we’ve put together a list of the questions that come up most frequently – along with the answers, of course!

If your specific query is not listed, please let us know using the contact form or by calling us.  We will reply to your question within a few days and also add it to the list below so others can benefit.

To get answers linked to the Is recycled IT right for my school? question, check below.

Can I purchase devices in bulk?

Yes. Alongside stock-lines on our online store, our team will work with you to affordably source any equipment in the quantity that you require. Every unit gets checked by Reconome engineers and comes with a Reconome warranty so you’ll always be receiving a great quality product.

Do your refurbished devices have warranties?

Yes, we’ve got you covered!

We back up our work with 12-36 month warranties. That’s longer than on most new laptops!

We’re proud of our quick service to help you work through any issues in the rare cases that they do occur.

How do rebates work?
  1. 80% of full value if paid immediately (receive £4,000 now)
  2. 90% of full value if paid in 30 days (receive £4,500)
  3. 100% if paid in 60 days (receive full £5,000)
How do I know the IT equipment is safe for children to use?

The safety of children in schools is of paramount importance to us. Therefore the equipment they use must be safe.

When choosing a reputable provider like Reconome, you can be sure all equipment is electrically safe and holds no harmful information.

We recommend you check whichever provider you choose is appropriately certified.

Also, make sure they use data wiping software certified by the National Cyber Security Centre (NCSC) and the Asset Disposal and Information Security Alliance (ADISA).

If I purchase recycled IT for my school, will it have any guarantees or warranties?

Recycled IT equipment should be as good as new, which means that a reputable provider will always offer a warranty.

Depending on the device, recycled IT equipment you purchase should come with a warranty of at least 12 months and possibly as much as 36 months. That’s often as good as the typical warranty offered on a new laptop – if not better!

Is recycled IT equipment free for my school?

Sadly, in most cases, no!

There is a lot of work involved when preparing IT equipment for its second life’. For example, the data must be wiped. They need to be inspected, refurbished, reconfigured, bot inside and out, ready for their new purpose.

Once our experienced (and magical) engineers have been through all the necessary processes, the devices are guaranteed for up to 3 years, giving you peace of mind.

So, although purchasing recycled IT does incur a cost, it will be much less than you would spend buying IT equipment from traditional suppliers.

What recycled IT can my school access?

Whatever your school’s needs, you should be able to find great recycled equipment to meet them. That includes laptops or desktop PCs complete with keyboard, monitor and mouse.

Do you need enough equipment for a classroom suite? A good supplier of recycled IT equipment, like Reconome, will be able to help you.

What is your device recycling process?
  1. Collect – We collect unwanted IT equipment and devices from businesses and households across London.
  2. Wipe & Refurbish – 100% of data is wiped clean by leading software. Our engineers can typically repair 3 out of 4 devices received.
  3. Reuse – Refurbished devices are resold with 1-3 year warranties. Lower prices, less resources – better for the planet and your wallet.
  4. Recycle – Anything we can’t fix gets responsibly recycled by our specialised partner facilities – leaving landfills out of the loop.

*If you need refrigerators, A/C units, or white goods collected, we can only collect these items if they are in working condition, and we’ll need to charge you a handling fee.

For non-working white goods, please contact your local council, take these items to your local recycling centre. If you are purchasing a replacement, your retailer may offer a take-back option.

What does your sustainability reporting include?

You’ll understand the CO2 emissions and waste that were avoided, and recovered critical materials by using Reconome’s services. This is calculated by an impact calculator that was built in-house from the ground up, led by Michele, our sustainability manager, using verified data and methodologies. We also break out the % of devices reused, where they went and how they were reused.

All reports are thoroughly explained and can be used internally by managed or externally by clients, shareholders and the general public. We can also provide marketing assets that can be shared on social media.

Our reporting is constantly evolving based on the feedback we receive from our clients. If you have any specific requests, we’ll happily do our best to incorporate these into your impact reporting.